Thank you for taking the time to visit Together with the privacy policy and release and pre-order conditions, this document outlines the terms and conditions under which we offer our services, this website and it’s tools to you, the user. By visiting or shopping at this website, you agree to be bound by, and accept these terms and conditions of use. Please take a moment to read them carefully.

Who we are

Our website address is:
Our contact address is: PO Box 207, Euroa Victoria 3666 Australia
Our contact email is: hello ‘at’ quetzy ‘dot’ com ‘dot’ au
Our ABN is: 297 711 793 47

Shipping and Returns

Shipping (for ‘Non Design Collection’ release orders)

Orders will be posted within four (4) business days from being received. A dispatch email will be sent to the email address used during checkout or registration with a tracking number as soon as your parcel is lodged at the Australia Post depot.

We are located in rural Victoria which sadly means that next day delivery from us is unlikely. All parcels are sent via Australia Post and use a system generated tracking I.D. number for delivery verification. You can track delivery of your item/s through the Australia Post delivery system on this page by entering the tracking I.D. Your tracking I.D. emailed to you via the automated tracking system through Australia Post when your shipping order is created.

After our visit to the Post Office, you can expect your parcel within 2 to 5 business days if you live in Australia.
For international orders, your parcel should arrive between 10 to 21 business days (not such a small world after all). It may be sooner, but this is rare.
Fingers and toes crossed that it manages to get to you fast.

Saturday, Sunday and Australian Public Holidays are not considered business days.

Shipping (for ‘Design Collection’ release orders)

If you order a brooch(es) during one of our themed ‘brooch collection releases’, you understand and agree to the following Release and Preorder conditions.


If your shipment arrives injured or damaged please contact us so that we can share your sadness and follow this up as soon as possible. We may ask you to provide a photo to assist the process. Damages must be reported within five business days.

Please ensure all packaging, along with any Quetzy branded labels and items are returned in their original received condition.

Once the item/s have made their way back to us, we will contact you to discuss the preferred replacement option. You may request to have the damaged items either replaced or a refund issued. Refunds will be issued at the discretion of Quetzy.


We want you to feel absolutely thrilled about your new brooch! If for any reason you are not completely satisfied with your new Quetzy purchase, please email us to organise a return. Return shipping costs will be the responsibility of the customer.

Ordering and Payment

Payment is made upon completion of your order using either Stripe or Paypal payment gateway. Paypal accepts Visa, Mastercard, American Express and Discover credit cards or Paypal funded balance. Stripe accepts Visa, Mastercard, American Express, Diners Club, JCB and Discover credit card funding methods.

Orders placed on Quetzy may be subject to confirmation and acceptance before being processed. We reserve the right to reject any transactions flagged as suspicious by our system and issue a refund prior to dispatch. As outlined in our privacy policy, all credit card and sensitive order payment processing information is handled by the respective payment gateway.

Intellectual Property Ownership & Copyright

All information and content on this website such as graphics, vector drawings, logos, text, audio files, designs and downloads are the property of and it’s business creators. Reproduction, sharing or use of this content without express written permission, other than for personal use is prohibited and protected as governed by the respective Australian and International copyright laws.

You may not copy, imitate or produce derivative works of designs or products for sale from this website. You agree to remove content or links to products from your website, store, place of business, or establishment if required to do so in accordance with the Quetzy terms of use and applicable copyright law which govern it’s use. In short, don’t steal stuff that’s not yours to claim, own or profit from.

Links to External Websites

From time to time Quetzy may provide web links to our friends, partners and charities we donate our time. We pay careful attention to only providing links to websites who demonstrate ethical and socially conscious practises.
Irrespective of this, we do not have control over, or will be held responsible for the content or privacy practice of linked external sites. Linking to external website will not be considered as an implied endorsement or a guarantee of information safety, and we encourage you to read and understand their privacy statement.

Limitations of Liability

We will not be liable for any loss or damage of any kind suffered by you arising directly or indirectly as a result of your use of this website or any third party site or of the information provided within this website or any third party site. We assume no responsibility for the content other websites link to our site, and such links should not be interpreted as endorsements by Quetzy of such linked sites. We will not be held responsible for any loss or damage which may arise from your use of any linked or third party sites.

Limitations of Service

We do not guarantee or imply that your use of this website will be uninterupted, free of errors or secure. We may employ periodical or routine maintenance which cause “downtime” to your access of this site. At our discresion, we may at any time decide to take the website offline to protect our site data and it’s users, if unlawful or malicious activity is suspected which may cause security issues or compromise the hosts server or infrastructure.

Damages to Your Computer

We make all reasonable effort to ensure this website and shopping system is up to date and free of viruses but cannot guarantee this. We will not be held responsible for malicious or technilogically harmful actions or content which aim to harvest, defame, gather information illegally, or generally cause harm to users and visitors of this site.

Suspension of Site

In tandem to the information described in our privacy policy, we reserve the right to monitor and suspend, block or delete a registered user for any suspected unlawful acts, illegal data access, malicious activity, bullying, security leaks, brute force or denial of service (DoS) attacks, defamatory or racist content sharing, link spamming, or activities that aim to disrupt the delivery and provision of this website.

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