Release and Pre-Order Conditions

*Pre-Order Only Releases*

Please allow up to eight (8) weeks for us to make, package and ship your pre-ordered brooch/es. Orders will be completed and posted in the order which they were received. They will be sent via Australia Post using the timed delivery method you purchased at the time of making your order.

We make no guarantee of Parcel Post or Express Post delivery times as they are set and fulfilled at the discretion of Australia Post or their contracted carrier/s.

*Pre-Order and In-Stock Releases*

If you purchase a pre-order brooch, please be aware that we cannot start assembly until we have posted out all ‘in stock only’ orders, this could take up to a 10 days before we start making during a busy release.  After this time, you will need to allow up to eight (8) weeks for us to make your brooch. Your complete order will then be posted.

If you would like to ensure you receive your ‘in stock‘ items before your preorder items, please create separate orders.

*Shipping of Items outside of a themed Release*

During a themed release things get pretty busy. If we have specified that the release is for ‘currently made up and Please allow up to 10 business days for your order to be dispatched. Postage delivery time will be in addition.

We live in an area which is located outside the guaranteed Express Post delivery schedule. Please allow for this is you choose Express Post delivery for your order.

*NEW! ‘Combine Orders’ for Shipping button at Checkout*

Our website now has a brand new button to click which allows you to ‘combine orders’ for the purpose of only having to pay one postage cost during a release.  Yay!  This feature is available during checkout when you have an existing order/s still in ‘processing’, and those order/s have not yet been posted out to you. Once your order is marked as ‘Shipped’ by Quetzy the option is automatically removed from your checkout options and will no longer be available.

This button is pure gold and will be a game changer for us. Here are the complete conditions and requirements:

  • If you have one (or many) orders that have not yet been marked complete and posted off to you, your existing prior order number/s will be available to select and ‘combine’ on the bottom of the checkout page prior to the payment section.
  • Once a previous order is selected for combining, the current order postage item cost will automatically be removed from your order summary before payment is processed.  This means you will only pay one single postage cost if you make 1, 2 , 3 or even 5 separate orders during the release.
  • You must always be checking out as a registered user, AND be logged in to your account to see your existing orders to combine, (this is the only way our system knows what you are able to combine with).
  • Customers who CHECKOUT AS A GUEST WITHOUT A QUETZY ACCOUNT will not be able to return later and use the ‘combine orders for shipping’ feature. We highly recommend creating an account any time you buy one of our handmade designs from our site. There is even a checkbox on the checkout page to make the account creating process seemless for you.  Creating an account also allows you to log in any time and view your previous orders, and download your pdf invoices from your ‘My Account’ –> ‘Orders’ page. Pretty neat!

This will remove the stress that many people find when they suddenly realise they want to snaffle up another brooch after their initial order is placed. There is also no need to email to ask us to combine your orders any more as everything is now automatic for you. Hooray!  With this in mind, please note that we will be unable to monitor combined orders for customers who do not use the new combined order checkout function.  Thank you for your understanding.

*Duplicate Order Refunds*

We are happy to refund orders in the event of accidental double ordering, less the payment gateway transactional charge we incur.

We apologise for this but unfortunately it is a cost for which we have no control. The payment gateways transactional charge is a non-negotiable reality that all businesses have to pay.

The order total will be refunded through the payment gateway used to pay for your order.

We ask that you please be mindful and click the ‘pay now’ button once then pause to wait for the payment system to respond and process your purchase.  If nothing happens after a minute or two, you may consider trying it again.

*Browser Recommendation*

To make your experience as stress free as possible we do not recommend using ‘Windows Edge’ to browse our site.  This browser is not fully compliant for many ecommerce websites and it is common for ‘Edge’ to have issues that may not seem apparent at first.

This may change, but at this time we suggest one of the more common and robust browsers such as Chrome, Firefox, Safari or Explorer.

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