Release and Pre-Order Conditions
During a themed release things get pretty busy. Please allow up to 10 business days for your order to be dispatched. Postage delivery time will be in addition.
We live in an area which is located outside the guaranteed Express Post delivery schedule. Please allow for this is you choose Express Post delivery for your order.
**Pre-Order and In-Stock Releases**
If you purchase a pre-order brooch, please be aware that we cannot start assembly until we have posted out all ‘in stock only’ orders, this could take up to a 10 days before we start making during a busy release. After this time, you will need to allow up to eight (8) weeks for us to make your brooch. Your complete order will then be posted.
If you would like to ensure you receive your ‘in stock‘ items before your preorder items, please create separate orders.
**Pre-Order Only Releases**
Please allow up to eight (8) weeks for us to make, package and ship your pre-ordered brooch/es. Orders will be completed and posted in the order which they were received. They will be sent via Australia Post using the timed delivery method you purchased at the time of making your order.
We make no guarantee of Parcel Post or Express Post delivery times as they are set and fulfilled at the discretion of Australia Post or their contracted carrier/s.
**Combined Order Shipping**
We are happy to combine your orders being posted to the same person at the same address. However, we can only do this if you add a note to your second order during checkout requesting such. Please include your previous order number. The postage cost for the second order will be refunded through the payment gateway used to pay for your order (less payment gateway transaction fee).
Due to time constraints we will be unable to monitor combined orders for customers. We thank you for your understanding.
**Duplicate Order Refunds**
We are happy to refund orders in the event of accidental double ordering, less the payment gateway transactional charge we incur.
We apologise for this but unfortunately it is a cost for which we have no control. The payment gateways transactional charge is a non-negotiable reality that all businesses have to pay.
The order total will be refunded through the payment gateway used to pay for your order.
We ask that you please be mindful and click the ‘pay now’ button once then pause to wait for the payment system to respond and process your purchase. If nothing happens after a minute or two, you may consider trying it again.
To make your experience as stress free as possible we do not recommend using ‘Windows Edge’ to browse our site. This browser is not fully compliant for many ecommerce websites and it is common for ‘Edge’ to have issues that may not seem apparent at first.
This may change, but at this time we suggest one of the more common and robust browsers such as Chrome, Firefox, Safari or Explorer.